At ThunderTV.chat, we strive to provide the best possible user experience. As a free-to-use platform, most of our services do not involve financial transactions. However, if any paid features or premium services are introduced, this Refund Policy outlines the terms and conditions for requesting a refund.
1. General Policy
- Since ThunderTV.chat currently offers free services, refunds are not applicable.
- If paid features are added in the future, refund eligibility will be detailed in this section.
2. Refund Eligibility
If you purchase a premium service or feature, you may be eligible for a refund under the following conditions:
- The service was not delivered as promised.
- A technical issue occurred that prevented you from using the service, and we were unable to resolve it.
- The refund request is made within 14 days of the transaction date (or as required by local regulations).
3. Non-Refundable Cases
Refunds will not be issued in the following cases:
- Change of mind after purchasing a service.
- Violation of our Terms of Service, such as misuse or abuse of the platform.
- Services fully delivered and utilized by the user.
4. Refund Process
To request a refund:
- Contact our support team at [email protected] with your transaction details and a description of the issue.
- Our team will review your request within 5-7 business days.
- If approved, the refund will be processed to your original payment method within 7-14 business days.
5. Changes to This Policy
ThunderTV.chat reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and take effect immediately.
6. Contact Us
For questions or concerns regarding this Refund Policy, please reach out to us at:
Email: [email protected]